Returns & Exchanges
We want you to love your Kess Berlin beauty products, but if you are not completely satisfied, we offer a 30-day return policy for unopened and unused items. Please ensure all seals are intact to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Products
Carefully place the unused items in their original packaging, ensuring they are protected to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing