Frequently Asked Questions
Everything you need to know about your Kess Berlin experience.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.
How long does shipping take?
Standard shipping within Germany typically takes 2-4 business days. For international orders within the EU, please allow 5-8 business days for delivery.
Are Kess Berlin products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and the majority of our range is vegan-friendly.
Can I return a product if I am not satisfied?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link to monitor your package's progress.
Do you offer international shipping outside the EU?
Currently, we ship primarily within the EU. Please check our shipping policy page for the most up-to-date list of available countries.